Our private cloud runs on hardware dedicated to your organisation. No shared resources means that you have the ultimate in security. Pappaya Cloud’s private cloud keeps sensitive information locked down, ensuring that your data is secure. You get full control of every aspect of your infrastructure. We’re here to help if needed, for added peace of mind.
VMware HA is a powerful feature providing high availability to all servers on the Pappaya Cloud . In the event of physical server or operating system failure, VMware HA automatically reboots the affected virtual machines onto other production servers with spare capacity.
VMware vMotion enables the live migration of running virtual machines between physical servers with zero downtime, continuous service availability, and complete transaction integrity.
VMware DRS (Distributed Resources Scheduler) continuously monitors resource utilisation across VMware hosting servers, and intelligently allocates available resources among VMware virtual machines according to business needs.
VMware DPM (Distributed Power Management) continuously optimises power consumption in the data centre by powering down and up hosts based on power requirements. This allows us to reduce outgoings and pass these savings onto our clients. A system running DPM is also better for the environment.
As a VMware partner, we have access to the highest quality training along with VMware software such as vCloud Director.
Our VMware enterprise plus licensing allows us to offer up to 40CPU cores and 256GB RAM per cloud server. This can be upgraded to 88 cores and 2 TB of RAM at an additional cost.
Pappaya Cloud DDS blocks floods and large numbers of unwanted connections. Performed in real time, the inspection has no effect on performance.
VMware firewalls provide enhanced security. All firewalls can be fully managed by our expert network team.
All client networks are segregated by VLAN preventing unauthorised client-to-client server access.
Our Cloud platform adheres to the data protection act, meets all requirements for HIPAA & FIPS compliance, and will pass PCI scans.
Pappaya Cloud are committed to maintaining very high levels of information security. To help us achieve this goal we have attained ISO 27001 accreditation.
Our cloud hosting platform complies with all PCI DSS requirements and we work closely with PCI authorities to assist our clients to gain certification.
Our fast and effective anti-virus and malware protection provides unparalleled protection, without increasing IT management or impacting on system performance.
VPNs provide an additional layer of security by enforcing administration via an encrypted connection. Firewall ports are closed, providing protection from hackers. VPNs can be configured between our data centre and your office or PC.
SSL certificates protect your customers from hackers and identity thieves by ensuring that all data is encrypted.
Pappaya Cloud IPS blocks malicious, harmful or unwanted network activity. Performed in real time, the inspection ensures that good network traffic is accepted without noticeable delay. IPS offers protection from attacks such as SQL injection and cross site scripting.
With ‘no single point of failure’, our cloud provides seamless continuity of service.
VMware provides the most reliable virtualisation software on the market and powers our cloud. Enterprise VMware features including HA, vMotion and DRS allow us to keep our cloud platform running efficiently around the clock.
Load balancing optimises reliability to the web application layer by configuring two or more servers or databases to respond to requests. Requests are still served, should a failure occur.
Our standard backup service provides weekly full and daily incremental backups with 7 day history. Bespoke backup schedules are available on request.
Regarded as the most reliable hosting facility in Europe, Global Switch peers with multiple bandwidth providers to offer unparalleled connectivity.
Our cloud load balancers and firewalls are configured in HA mode. Configuration settings are mirrored and synchronised providing seamless 99.99999% cloud infrastructure uptime in the event of a device failure.
Cloud storage is provisioned via RAID 5 Storage Area Networks (SANs). This configuration is able to resist the simultaneous failure of 2 disks without the loss of data or performance.
Powerful scaling options allow you to grow your platform in-line with business and traffic demands. Servers can be scaled to 192GB RAM and 24 vCPUs, with virtually limitless disk space and data transfer.
Upgrade CPU and memory on demand without the need to reboot the server. This advanced scaling feature avoids disruptive reboots and maintains uptime.
Pappaya Cloud invests heavily in best-in-breed cloud hardware equipped with powerful resources that out-perform inferior cloud platforms.
Reserved Instances allow you to save custom VM templates for rapid deployment of multiple servers.
Change CPU, RAM and disk space allocation at any time to ensure you only pay for what you need. Upgrades can be applied with zero downtime.
Load balancing web applications over multiple servers maintains performance and improves fault-tolerance.
Fibre Channel and SSD disk technology is key to the performance of our cloud. Connected via fibre optic, FC disks provide ‘light-speed’ performance enabling virtual servers on our UK cloud hosting platform to out-perform traditional dedicated servers.
Adequate processing power is key to cloud hosting server speed. Convenient CPU ‘sliding scales’ sometimes ‘throttle’ CPU allocation. Our CPU allocation is based on 100% of a full core with a maximum of 24 cores per virtual machine.
Our cloud hosting platform is purpose-built to provide unparalleled performance. It’s our exclusive use of ‘best in class’ hardware by HP and Cisco that is a key factor.
Our Cloud is 100% VMware based. Well established as the market leader in server virtualisation software, VMware provides enterprise features including ‘HA’, ‘vMotion’ and ‘DRS’, optimising performance and reliability.
Regarded as the best hosting facility in Europe, Global Switch is on the UK’s national and international backbones and offers unparalleled connectivity.
Delivering excellent support is core to our hosting services, and ‘Extra Mile’ is our commitment to going that step further to assist our clients. Our ‘Extra Mile’ culture extends beyond customer support to all areas within Pappaya Cloud .
All calls placed during UK office hours are connected directly with expert support engineers, saving you valuable time when resolving technical issues.
Request support via our web-based ticket system, search for answers from our extensive knowledge base articles, or call directly to speak with an expert engineer.
Set-up, configuration and migration is included with all cloud solutions. Advanced cloning technology is available to migrate complex servers into our platform.
Pappaya Cloud is 100% UK-based. We don’t outsource or use auto-response systems, every call is answered by a live human being.
Customer support is available all day, every day, with no exceptions.
We guarantee 100% network availability (excluding scheduled maintenance). We peer with 14 bandwidth providers to ensure that our network is always available.
We guarantee 100% data centre power and HVAC system availability (excluding scheduled maintenance).
We guarantee 99.999% cloud server availability (excluding scheduled maintenance). Our ‘no compromise’ approach to hardware architecture makes cloud server outages virtually impossible, but should they occur, spares are held on site.
Our cloud SLA provides generous service credits should we fall short on any of our promises.